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Brigidine College
Participant
August 20, 2015
Answered

Creative Cloud Package Build Error

  • August 20, 2015
  • 1 reply
  • 712 views

I am currently trying to create an Adobe Presenter 10 package using the Creative Cloud Packager. In our environment we are running Windows 8.1 (64-bit) with Microsoft Office Professional 2013 (32-bit).

Initially when I created the package I selected the 64-bit version which spat out a package I could install. The problem was that when I tried to open the program it prompted me with "Check if Adobe Presenter Add-In for Microsoft PowerPoint is enabled." Guides I found online said that the Add-In may be disabled but I could not find any trace of it. I then thought maybe I needed to create the package using the 32-bit option due to Microsoft Office also being 32-bit, but I also ran into the same issue where I could not find let alone enable the Add-In.

I then found the following guide online:

Launch CCP.

Click on Create package and click Next.

Give the name of the package , location to save it , License type as "Serial Number License" , Select "32- bit Package if your OS is 32 bit or select 64- bit Package if you OS is 64 bit" .

Click Next and Enter the serial Key for Presenter 10. Click Next.

Click "Offline Media" .

Click on Browse .

Browse to Presenter 10 Installer and select "PresenterWin32" and click Ok.

Click on Extract.

Select Presenter 10 and click Done.

Click on Build .



I made a 64-bit package but selected the "PresenterWin32" during the Offline Media Selection. When I tried to build the package it failed with the following log:

8/20/2015 11:54:14[INFO] AdobePackageBuilder - Build Version - 1.9.1.6

8/20/2015 11:54:14[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4

8/20/2015 11:54:14 [WARN] AdobePackageBuilder - Unable to process the UpdatesInfo tag.

8/20/2015 11:54:37 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\ADMINI~1\AppData\Local\Temp\{49B5E20E-F266-44BA-851E-C02ABEB74AF8}\ACCCx3_2_0_129

8/20/2015 11:54:37 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

8/20/2015 11:54:45 [WARN] AdobePackageBuilder - No file exist at (C:\Users\Administrator\Desktop\presenter32\Build\ASU\Tools\CCC\Uninstall\deploy\remove.xml)

8/20/2015 11:54:45 [ERROR] AdobePackageBuilder - Failed to get folder size (C:\Users\Administrator\Desktop\Presenter_10_LS21\test\Presenterwin32\payloads\Redist_2_SSCERuntimex64)



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    Correct answer Brigidine College

    I found out why I was getting the above error message. When extracting the offline media you need to extract it using the .exe file that is downloaded along with the .7z file. If you extract the .7z file using 7zip you will run into the above problem.

    1 reply

    Brigidine College
    Brigidine CollegeAuthorCorrect answer
    Participant
    September 1, 2015

    I found out why I was getting the above error message. When extracting the offline media you need to extract it using the .exe file that is downloaded along with the .7z file. If you extract the .7z file using 7zip you will run into the above problem.