Skip to main content
Participant
August 5, 2015
Question

Creative Cloud Package fail in post mode

  • August 5, 2015
  • 1 reply
  • 573 views

Hi, I'm using the utility Creative Cloud Packager to create an installation package with everything including Acrobat DC. So everything download correctl and I end up with a folder. Now my first step is to install Acrobat DC using the msiexec command line. Acrobat DC install correctly without error using this command line: msiexec.exe /i AcroPro.msi /qn REBOOT=ReallySuppress. Next, I launch the installation in the Build folder using the command line: msiexec.exe /i "C:\Temp\Build\Adobe Ae x64.msi" /qn REBOOT=ReallySuppress MSIRESTARTMANAGERCONTROL=Disable. Again, everything install properly without any error. Finally, I need to install the exceptions so I launch the command line: ExceptionDeployer.exe --workflow=install --mode=post --installLanguage=fr_CA. The command ExceptionDeployer.exe just never finish, even if I reboot the computer! There's no error, no log, etc. But what I found weird is when I check the content of the ExceptionConfig file I can see this.

<Exception TargetFolderName="AcrobatProfessional11.0-mul" Created="2013-06-06 00:53:55.382000" AdobeCode="{23D3F585-AE29-4670-8E3E-64A0EFB29240}"><Platform Architecture="default"><Install mode="pre"><Type>MSIPackage</Type><Executable>AcroPro.msi</Executable><RelativePath/><INSTALLDIR isFixed="0">[AdobeProgramFiles]</INSTALLDIR><Arguments prefix="" delimiter="="><Argument name="INSTALLDIR">[INSTALLDIR]\Acrobat 11.0</Argument><Argument name="EULA_ACCEPT">NO</Argument><Argument name="SUITEMODE">1</Argument><Argument name="OWNERSHIP_STATE">1</Argument><Argument name="IGNOREVC10RT">1</Argument><Argument name="LANG_LIST">[installLanguage]</Argument><Argument name="INSTALLLEVEL">101</Argument><Argument name="AS_DISABLE_LEGACY_COLOR">1</Argument><Argument name="IGNOREAAM">1</Argument><Argument name="TRANSFORMS">Transforms\[installLanguage].mst;[AcrobatTransforms]</Argument></Arguments><SuccessCodes><Range upperBound="0" lowerBound="0"/><Range upperBound="1" lowerBound="1"/></SuccessCodes></Install></Platform></Exception>

Is this normal? I thought that Acrobat DC would install in "Acrobat 12.0" or "Acrobat 2015", etc.But since I'm running in post mode it shouldn't be why the process ExceptionDeployer.exe never finish. So where must I look to find out what is going on? The ExceptionDeployer.log file is empty.


Note: The installation run on a freshly reinstall Windows 7 Ent SP1 x64 French Windows.


Thanks in advance for the help!

Guillaume

    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    Atul_Saini
    Legend
    August 5, 2015