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Creative Cloud Packager Blank Screen after Adobe ID Login

Forum|Forum|12 years ago
July 10, 2013
21 replies
69499 views

I have downloaded the creative cloud packager from the volume licensing website and gotten it installed. After installation the packager runs and i am asked to login with my adobe ID. I login using the same ID i used to download the packager that has access to all the licensing information for our organization. I selected the enterprise/government login option. Once i login, the cloud packager just sits at a blank white screen. I left it up for hours the other day. Any help would be appreciated.

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Correct answer Chad Baker

I have just resolved this issue for another customer by following the steps in this knowledge base article:

http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Note that the offending special characters can be anywhere in your Adobe ID information, not just your email address/password, but your First Name, Last Name, Company Name, etc. We plan to fix this in a future release of the Packager but I have no timeline that I can share.

L

LeeCommerce

Participant

resolved this by logging into my adobe account via adobe.com and editing my profile to insert my first name, last name and company name, as soon as i did it worked.

T

Tony__Progressive_

Participant

I managed to resolve this issue for our customer by installing the software through Adobe Creative Cloud desktop app.

-> Download Adobe Creative Cloud desktop app - Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

-> Login with you ID and password

-> Select the product to install from the list

J

jimialbert

Participant

Download and install Adobe Creative Cloud. Installing PS CC and others work through that. Good luck!

gtallen1187

Participant

None of these solutions are working. I've renamed the OOBE folder, i've renamed the omp.db file, nothing works. It's literally impossible to install photoshop on a mac.

MacOS Sierra 10.12

spcooley1

Participant

This is the only thing that worked for me. http://whoiscarrus.com/personal-stories/fixing-adobe-creative-cloud-blank-window-issue/

D

drgolf

Participant

HI

I've tried most or all of the online help reports. My issue happened always after my OS (El Capitain) updated. Only thing that worked was contacting Adobe support.

harleywc

Participant

This is got to be the worst app adobe ever created! I fix it it goes after a few days or weeks. You never know??

What kind of company pumps out this kind of "crap" constantly though out the many years it's been around?

Considered one of the top companies around and they keep shelling out buggy apps.

Such a disappointment.

harleywc

Participant

Ok, now that I got it out of my system? I deleted the OBDE folder again. Re-download Application manager to "ApplicationManager9.0_all.dmg"

Installed and updated, it's back. Hopefully it won't happen again for a while. Please??????

I

IanE11

Participant

Just a rubbish update from Adobe - you are really going downhill, time for someone to replace you in the market or get your act togeth. You are costing us all time which equals money.

Anyone interested in a class action against Adobe?

S

Sharon Backurz

Participant

why are you making crappy access to software that so many people depend on??!!

i have spent countless hours researching this issue, blown up my computer once and uninstalled and reinstalled everything 2X. WTF!!

i am a graphic designer, i depend of your software to work, you can't leave us all hanging like this.

MAKE YOUR STUFF WORK if you're going to limit our access to working with your software over the cloud.

B

Bobben49

Inspiring

I had same problem, temporary solution was to down load and install the st and alone version, Wichita does not require cc to be functioning properly. For me it was installing the windows 8.1 drivers for my Realtek NIC ON MY WIN 10 computer. (NIC network interface card/chip). Both the Win 10 and win 7 drivers caused this problem. On my computer. I agree the software problem is with Adobe since nobody else's software has these compatability problems.

Bob Benson . . . User not employee

Sent from Yahoo Mail on Android

From:"Timothy Waddell" <forums_noreply@adobe.com>

Date:Mon, Sep 7, 2015 at 5:51 PM

Subject:[Deployment for Creative Cloud Team, Enterprise, & CS] Creative Cloud Packager Blank Screen after Adobe ID Login

Creative Cloud Packager Blank Screen after Adobe ID Login

created by Timothy Waddell in Deployment for Creative Cloud Team, Enterprise, & CS - View the full discussion

why are you making crappy access to software that so many people depend on??!!

i have spent countless hours researching this issue, blown up my computer once and uninstalled and reinstalled everything 2X. WTF!!

i am a graphic designer, i depend of your software to work, you can't leave us all hanging like this.

MAKE YOUR STUFF WORK if you're going to limit our access to working with your software over the cloud.

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P

PhotoMate

Participant

Try this. If you are on a Mac, go to your Activity Monitor (CPU), and force Adobe Desktop Service (not Creative Cloud) to quit-I had to do it twice. Then open it from your top menu bar again. The first time it sort of flashed up and then disappeared but when I opened it again, It came right up for me. Just hope it lasts longer than any of the other fixes I have done in the past. At least this one only takes a few seconds.

I am truly sick of this problem that has been going on for over a year now. Cannot understand why Adobe can't fix this!