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SirMentos1701
Participating Frequently
July 10, 2013
Answered

Creative Cloud Packager Blank Screen after Adobe ID Login

  • July 10, 2013
  • 21 replies
  • 69499 views

I have downloaded the creative cloud packager from the volume licensing website and gotten it installed.  After installation the packager runs and i am asked to login with my adobe ID.  I login using the same ID i used to download the packager that has access to all the licensing information for our organization.   I selected the enterprise/government login option.   Once i login, the cloud packager just sits at a blank white screen.  I left it up for hours the other day.   Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer Chad Baker

    I have just resolved this issue for another customer by following the steps in this knowledge base article:

    http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

    Note that the offending special characters can be anywhere in your Adobe ID information, not just your email address/password, but your First Name, Last Name, Company Name, etc. We plan to fix this in a future release of the Packager but I have no timeline that I can share.

    21 replies

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    iAnkitkhurana
    Adobe Employee
    iAnkitkhurana
    Adobe Employee
    July 15, 2013

    Hi SirMentos1701,

    Welcome to the forums!

    Please rename OOBE Folder from the following location

    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE


    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder

    After renaming the OOBE folder please restart the machine and then launch the application once again.

    Thanks!

    Ankit

      K
      kcrump
      Participant
      July 22, 2013

      I am having the same issue, but renaming the folder did not work.  Any other suggestions?

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        SirMentos1701Author
        Participating Frequently
        July 22, 2013

        This actually didnt work for me either, but every time i tried to update the thread my browser wouldnt load the reply page.  Im still looking for an answer.

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