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Paulm4
Participant
August 8, 2017
Answered

Creative Cloud Packager build does not install

  • August 8, 2017
  • 3 replies
  • 2479 views

Hi,

I have used the CC Packager to package all the Adobe products for Windows. This has worked successfully.

When installing on a Windows 7 PC, after 30 minutes there is an error message "Installation Failed. Please refer to PDApp.log for more information. Click Here for help"

It seems to install most of the programs, and then rolls back uninstalling them all.

The PDApp.log file has 500kB of garbage such as:

Failed to get value for conflicting processes...

Failed to find Node

ERROR Failed Delete backed up assets

The Bootstrapper seems to be missing

Correcting Dependencies in local db.

Failed to open media db session at source path

Failed to correct the dependencies. Installation May fail.

I have tried various self help links without success, thanks.

    This topic has been closed for replies.
    Correct answer Albrecht Volk

    You write you have packaged all Adobe products for Windows. Have you checked the system requirements for these products first? Adobe XD, for example, is not supported on Windows 7 and will lead to installation failure.

    3 replies

    Albrecht VolkCorrect answer
    Adobe Employee
    August 10, 2017

    You write you have packaged all Adobe products for Windows. Have you checked the system requirements for these products first? Adobe XD, for example, is not supported on Windows 7 and will lead to installation failure.

    jasonh12626270
    Participant
    August 9, 2017

    Yes I have a very similar issue I've had this before I'm fairly confident that its a missing pre req such as .net or C++ but I don't know what yet

    Sheena Kaul
    Legend
    August 8, 2017