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douglasb73297568
Participant
Sep 12, 2017 9:05 PM UTC
Answered

Creative Cloud packager downloads SLOW!

So, here it is September of 2017, and I am #1 having to remote into a remote network to use CC Packager, so it doesn't suck up all the bandwidth here at work (20M/20M fibre), which is where I purchased it for, otherwise I won't be able to finish downloading a single CC package, because it will literally down my branches' MPLS connections to the main hub here, just packager BY ITSELF and #2 so I can let it take forever to download on a 30 Mbps / 5 Mbps network elsewhere, and then tonight transfer it physically to a thumbdrive, so I can bring it back here to work tomorrow via my freaking car, so I can finally get my users their g#$ D#$m software before next decade. LOL

    rpandita
    rpanditaCorrect answer
    Inspiring
    Sep 15, 2017 7:27 AM UTC

    Hi douglasb73297568 ,

    I really apologize about the troubles you have had with CCP.

    It entirely depends on your bandwidth, how fast the download completes.

    I have build multiple package at my home computer and it takes somewhere about 7-8 minutes to build a package with three apps, PS Bridge and LR

    ~Rohit

    View reply

    21 replies

    Zirdum20822039
    Participant
    Aug 30, 2024 10:45 PM UTC

    This is still an issue in 2024. I'm on a 1Gbps connection, and I'm getting 250Kbps download speeds from Adobe.

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      Bani Verma
      Bani Verma
      Legend
      Sep 2, 2024 5:35 AM UTC

      Hi there,

       

      Creative Cloud apps released on October 15, 2018 (Creative Cloud 2019) or later are unavailable in Creative Cloud Packager. To create and deploy packages, please log into the Admin Console and navigate to Packages > Tools. For more details, see https://adobe.ly/4cNotRG.

       

      Hope this helps.


      ^BS

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      rafael_9297
      Participant
      Nov 5, 2024 11:31 AM UTC

      This is not a problem with what version of software is being downloaded. It is a problem with Adobe's Package Downloader being slow.

      Whether it is a custom package for Indesign or for Photoshop, the Adobe Package Downloader takes hours to download. From what I can see, it is downloading from s3.amazonaws.com at speeds between 100kb/s and 400kb/s.

      So Adobe has to tweak the throttling on their S3 bucket.

       

      Embarrassing. This is slower than downloading speeds in 1996.

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      Derek32986919vvdu
      Participant
      Oct 17, 2023 6:09 PM UTC

      Adobe needs to increase their bandwidth for downloads from Admin Center at a minimum.  It's been slower than industry standard since the beginning of time.  Nothing wrong with the client side, it's just Adobe's terrible CDN.

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      default2th0ureq0y0h
      Participant
      Jun 13, 2023 11:13 AM UTC

      The "Correct Answer" is WRONG. Our organisation has a dedicated gigabit connection yet I have to wait 6 hours for two applications. Totally unacceptable after all the sunscription fees we have to pay.

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Jun 13, 2023 12:53 PM UTC

        is your company ip address being accurately identified when you connect to adobe?

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        LSFMD@UWL_LONDON
        Known Participant
        Dec 6, 2021 9:34 AM UTC

        I am on 1GBit connection and Premier Pro PKG is taking forever (on 3% after ten minutes) this is not my network issue this is Adobe throttling its bandwidth.  We pay BIG money for this and Adobe are holding our software to ransom. Poor show Adobe. We have a few hundred licenses worth a fortune and for what? A very very long wait to download just one app.

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          carriem12984087
          carriem12984087
          Participant
          Jan 27, 2022 9:38 PM UTC

          I am waiting for Premier Pro download on admin console and I am receiving 3-10 hours to download 2.4GB. My network speed is 150MB download 177upload (School district) and nothing is throttling it on our end as I can download large files much quicker than this.

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            Cooper-Smith IT
            Participant
            Apr 11, 2022 6:21 PM UTC

            Yup, here we still are.. Trying to download a full install package, at only 5% after 45min. Ridiculous. Where exactly is ALL that subscription money going too?!?!? Unacceptable.

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              douglasb73297568Author
              Participant
              Sep 12, 2017 9:12 PM UTC

              ...and also, BTW, troubleshooting networking issues, although appreciated for the attempt at helpfulness, after hearing from the 50th person, 50th network, etc. is just silly

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                Jeffrey_A_Wright
                Jeffrey_A_Wright
                Legend
                Sep 12, 2017 9:26 PM UTC

                Branching to a new discussion and moving the discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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