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Caladel
Caladel
Participant
July 25, 2018
Answered

Creative Cloud Packager Error

  • July 25, 2018
  • 3 replies
  • 635 views

I'm trying to create packages with CCP and it keeps failing. It states "Please connect to internet and retry". I am connected and it does download several items before it fails.

I have made sure all ports are open and nothing is being blocked. I think there is an issue with Adobe's DNS entries.

My client tries to connect to ffc-crawler.oobesaas.adobe.com which is a CNAME of web-stage.corp.adobe.com. The problem is web-stage.corp.adobe.com doesn't seem to exist. I queried it against Google's DNS servers and other and all return with no result.

Any thoughts?

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from regular forum to deployment forum... Mod]

This topic has been closed for replies.
Correct answer alisterblack

Our engineering teams are aware of this issue and are investigating as a priority. We will keep this thread updated.

3 replies

alisterblack
alisterblack
Inspiring
July 26, 2018

Hi,

Our engineers report that they have made some changes and they believe the issue is now resolved. If you can confirm we would be grateful.

Please purge the CCP cache first, then restart CCP.

Caladel
CaladelAuthor
Participant
July 31, 2018

Thanks for the help.

I am able to successfully complete CCP builds now.

alisterblack
alisterblackCorrect answer
Inspiring
July 26, 2018

Our engineering teams are aware of this issue and are investigating as a priority. We will keep this thread updated.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 25, 2018

Links for help with the Packager

-information and Packager Links https://forums.adobe.com/thread/1586021

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