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HaymesPaint
Participant
November 21, 2013
Question

Creative Cloud Packager - Killing Explorer.exe

  • November 21, 2013
  • 11 replies
  • 4650 views

I have created multiple packages with the Creative Cloud Packager and everytime i try to deploy the software it will kill explorer.exe and not progress any further. No error messages are shown.

Installing software manually via the Setup.exe on Windows 7 64bit laptops

- Configuration includes to ignore conflicts

Creative Cloud Packager version 1.3.0, Build 66

    This topic has been closed for replies.

    11 replies

    gianfrancop44245554
    gianfrancop44245554
    Participating Frequently
    May 8, 2019

    OS: Windows 10

    Adobe Creative Cloud 4.8.1.435

    With Process Monitor I captured the command that close explorer.exe. It happens when the setup.exe tries to install CoreSyncCustomHook with the command:

    "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" "--install=C:\Program Files (x86)\Common Files\Adobe" --component=CoreSyncExtension --mode=install

    If you try to execute that command you will see the exact behavior that happens during the installation!

    Unfortunately I think it's "hard coded" inside the setup process so you can't modify it....

    Please check your:

    "C:\Program Files (x86)\Common Files\Adobe\Installers\CoreSyncInstall.log"

    [09.05.2019 09:40:04]: Info: customhook: Invoked with args: '--install=C:\Program Files (x86)\Common Files\Adobe --component=CoreSyncExtension --mode=install' (coresynccustomhook.cpp.main.710)

    [09.05.2019 09:40:04]: Info: customhook: Component given: CoreSyncExtension (coresynccustomhook.cpp.main.724)

    [09.05.2019 09:40:04]: Info: customhook: Value of Privilege0 (privilegeelevation.cpp.SetPrivilege.86)

    [09.05.2019 09:40:04]: Info: customhook: Privilege does not exist elevating (privilegeelevation.cpp.SetPrivilege.92)

    [09.05.2019 09:40:04]: Info: customhook: Successfully elevated process privilege (privilegeelevation.cpp.elevateProcessPrivilege.159)

    [09.05.2019 09:40:04]: Info: customhook: Path exists! (coresynccustomhook.cpp.main.744)

    [09.05.2019 09:40:04]: Info: customhook: Installing extension (coresynccustomhook.cpp.install.491)

    [09.05.2019 09:40:04]: Info: registry.entries: Non essential registry entry setting: succeeded! (registryentries.cpp.RegistryEntries::SetCurrentUserEntries.335)

    [09.05.2019 09:40:04]: Info: customhook: Running as admin (coresynccustomhook.cpp.install.502)

    [09.05.2019 09:40:04]: Info: customhook: Attempting explorer restart as current user (coresynccustomhook.cpp.install.503)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Name: Esplora risorse (explorerkiller.cpp.rmGetList.335)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process ID: 3148 (explorerkiller.cpp.rmGetList.336)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Restartable?: 1 (explorerkiller.cpp.rmGetList.337)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Status Unknown?: 1 (explorerkiller.cpp.rmGetList.341)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Running?: 1 (explorerkiller.cpp.rmGetList.342)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Stopped?: 0 (explorerkiller.cpp.rmGetList.343)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Stopped Other?: 0 (explorerkiller.cpp.rmGetList.344)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Restarted?: 0 (explorerkiller.cpp.rmGetList.345)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Error On Stop?: 0 (explorerkiller.cpp.rmGetList.346)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Error On Restart?: 0 (explorerkiller.cpp.rmGetList.347)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Shutdown Masked?: 0 (explorerkiller.cpp.rmGetList.348)

    [09.05.2019 09:40:04]: Info: explorer.killer: Process Restart Masked?: 0 (explorerkiller.cpp.rmGetList.349)

    [09.05.2019 09:40:16]: Info: explorer.killer: INFO: Restarted explorer processes in RestartManager session. (explorerkiller.cpp.rmRestartResources.385)

    [09.05.2019 09:40:16]: Info: explorer.killer: Initial Explorer restart SUCCESSFUL. Cleanup is SUCCESSFUL (explorerkiller.cpp.restartExplorer.210)

    ...

    Nikhil R Gupta
    Nikhil R Gupta
    Legend
    May 13, 2019

    Hellogianfrancop44245554​

    We have reported this to the engineering and they are working on it. They are working on updating the CoreSyncExtension with the fix to this issue. Hopefully this will be fixed soon. I will update the thread as soon as I will have more information on this.

    Thanks,

    Nikhil Gupta

    R
    Richk32
    Participant
    May 30, 2019

    Hi,

    Windows 10 X64

    Adobe Creative Cloud 4.8.1.435

    I am seeing exactly the same issue for any application created via the cloud website package \ templates section.

    Explorer is closed and not reopened during installation via Configuration Manager.

    Could we please have an ETA on the fix, this is preventing us deploying all Adobe Cloud applications.

    Thank you.

    J
    jrhawkku
    Participant
    August 8, 2017

    Found the following thread Creative Cloud package is crashing Windows Explorer during install process  and this issue is still not resolved.  Almost 4 years.  WTF adobe!!

    rpandita
    rpandita
    Inspiring
    August 8, 2017

    Hi Everyone,

    We highly regret the inconvenience caused to you.

    Seems like you are using an old version of creative cloud packager, please download the latest version from this link and install it.

    https://www.adobe.com/go/ccp_installer_osx

    https://downloads.acp.adobeoobe.com/ccp-1.13.0/CreativeCloudPackager.zip

    Then create a new package and deploy it.

    ~Rohit

    J
    jrhawkku
    Participant
    August 22, 2017

    Wow, more nothing from Adobe.  That download link is for the exact same version I am currently using.   Swing and a miss.

      vtburt2
      vtburt2
      Participant
      August 14, 2014

      Did you find a solution to this problem?  I've seen a couple similar reports in the forums, and can confirm explorer.exe is killed (and does not consistently, and in a timely fashion, successfully restart) on Win7 installs of Creative Cloud applications in our environment.  The installation does succeed and I have found no errors logged in the Adobe install logs, or system event logs.

      H
      HaymesPaintAuthor
      Participant
      September 8, 2014

      Nope, no solution i just ended up running the installs manually as we only had 15 users with the software.  A newer version of the packager has been released and i tested Adobe InDesign via this and appeared to work without issue.  Possibly the issue has been resolved but cannot say for sure until i try to package a few more apps with it.

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