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AACSO101
AACSO101
Participant
Sep 30, 2018 8:46 AM UTC
Answered

Creative Cloud Packager never finishes

I am trying to create a package in Windows 10. I get through all the dialogs and it begins to download. However, it never gets to the summary page. The destination directory is empty. I get sent back to the application selection screen.

Anyone have any ideas?

Thanks!

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alisterblack
alisterblackCorrect answer
Inspiring
Oct 1, 2018 8:17 AM UTC

Hi,

Try deleting any cached files in case they are corrupt. Go to the drop down Welcome menu and choose Preferences>Click here to purge cache folder.

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2 replies

alisterblack
alisterblackCorrect answer
Inspiring
Oct 1, 2018 8:17 AM UTC

Hi,

Try deleting any cached files in case they are corrupt. Go to the drop down Welcome menu and choose Preferences>Click here to purge cache folder.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Sep 30, 2018 9:38 AM UTC

Discussion successfully moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS

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