Skip to main content
Participant
October 5, 2015
Question

creative cloud packager no longer works

  • October 5, 2015
  • 3 replies
  • 1461 views

I updated Creative Cloud Packager and now it crashes while initializing. Brings up gray screen with "Oops something has gone wrong, please try again"

The packager worked prior to this update, how do I roll back to prior version, or what is the issue with this version? v.1.9.2

    This topic has been closed for replies.

    3 replies

    alisterblack
    Inspiring
    October 8, 2015

    Can you try the following:

    1. Close the Creative Cloud Packager application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3. Delete the opm.db file.
    4. Launch Packager and sign in.
    Participant
    October 21, 2015

    I'm having this problem, and the opm.db file doesn't exist. What am I missing?

    EDIT: It appears I had to re-login to the Adobe Application Manager app, then the CCPLauncher ran just fine.

    Pattie-F
    Legend
    October 8, 2015