Participant

Answered

Creative Cloud Packager: "Oops, something has gone wrong"

Forum|Forum|12 years ago
June 30, 2014
11 replies
6719 views

I've been troubleshooting this one for a while now, I've come to the conclusion that the issue (for me) is not network or firewall related. I get the error on a completely open wireless network, no firewalls involved. When I run CCP it goes through 1% and then when it gets to 2% and the status is "downloading", I get the "Oops" error. I looked, and it's showing that Adobe Bridge has been partially downloaded. I suspect at this point that the error is being caused by CCP being unable to do anything with that partially downloaded Bridge.

So my question is how do I COMPLETELY uninstall CCP including all prefs files and especially how do I trash any partially downloaded software? It's looking like if I could remove that partial Bridge download it would probably work after that. This is on OS X 10.9.

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Correct answer tonyb15902080

Run the Adobe CC Cleaner Tool to resolve some Creative Cloud or Creative Suite installation issues.

U

ute_fan

Participant

I had this same problem. I found out that if I deleted the Adobe CCP cache folder, my ability to run the Application was restored. I found this file in C:\Users\<username>\AppData\Local\Adobe\CCP

After removing this directory, Creative Cloud Packager (CCP) would launch again. I did have to login again with my Adobe ID, and my cached packages needed to be redownloaded, but the Application works again.

Hope this helps,

Bryant

B

blah55

Participant

My experience was similar but, just a touch different. I renamed the C:\Users\<username>\AppData\Local\Adobe\CCP to:C:\Users\<username>\AppData\Local\Adobe\CCP-backup

When I started the creative cloud app it created a new CCP folder and launched the program.

bdpdarren

Participant

Thanks for posting your solution, worked for me also!

T

tengle

Participant

Hi,

Download and Install Adobe Application Manager, launch it and let it update itself. Then you should be able to close Application Manager and open Creative Cloud Packager. That worked for me

--=Thanks!

--==Trey

P

petera58445429

Participant

This one worked for me.

What a useless error message that is!

JohnBNO

Inspiring

When I got this error it was due to a Cisco IronPort appliance (web proxy) that was blocking the downloads. I had to get the Network Administrator to open up *.adobe.com in Cisco IronPort to get the downloads working. Windows 7 SP1 Enterprise.

M

msdavidson

Participant

Same problem happening with me but on Window 7 system. Tried completely removing the program includeing all registry enteries and reinstalling and still getting the same error when I reinstall.

S

s_gowdey_UOD

Participant

I'm experiencing the same issue, any input would be appreciated!

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