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Participant
Nov 1, 2017 3:01 PM UTC
Answered

Creative Cloud packager packages failing

Our production network is off-line and never touches the internet. We create packages with CC Packager to install off-line with attached licenses and have never had a problem until this past summer. We can't get any packages to run. Each will spin away for a while, even install AE, Audition and Character Animator then fail and rapidly uninstall the three apps. I've reinstalled Packager (several times).

Any suggestions?

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alisterblack
alisterblackCorrect answer
Inspiring
Nov 1, 2017 3:27 PM UTC

Hi,

Check the document below for information regarding finding install logs and interpreting them.

Troubleshoot Creative Cloud apps installation and uninstallation errors

1 reply

alisterblack
alisterblackCorrect answer
Inspiring
Nov 1, 2017 3:27 PM UTC

Hi,

Check the document below for information regarding finding install logs and interpreting them.

Troubleshoot Creative Cloud apps installation and uninstallation errors

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