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itd47356689
itd47356689
Participant
June 2, 2021
Answered

Creative Cloud Packager - Server not responding

  • June 2, 2021
  • 18 replies
  • 2494 views

Hi,

I just downloaded the latest version 1.14.0.59 and when I execute it , after several minutes waiting I receive an error "Server not responding. Please try again later".

At first we thought about our network firewall or even windows firewall but we didnt find any traffic blocked.

Thinking that maybe there was certificate pinning in place, we also tried to whitelist the source IP in our SSL decryption device. Same result, server not responding.

 

Does anyone have the same issue ? any idea about what could be the reason behind?

 

Many thanks.

 

 

 

    This topic has been closed for replies.
    Correct answer Vikrant R
    Indeed. Got on touch with Adobe Support. They created one in minutes, but haven't released an updated tool.

    Get Outlook for Android

    We recently published a ready-made Uninstall package. If you're running into an issue while trying to create an uninstall package, you could try this out: https://helpx.adobe.com/enterprise/using/uninstall-creative-cloud-products.html#use-uninstall-pkg

    18 replies

    J
    Jamy5C59
    Participant
    July 12, 2021

    Trying to sign into Adobe.com

    Bani Verma
    Bani Verma
    Legend
    July 12, 2021

    Hi there, 

     

    There was an intermittent issue where users were getting this error message, the issue is resolved now. 
    Please retry and let us know if it's working for you or not. 

    M
    MathewCCCC
    Participant
    July 12, 2021

    Still having "server not responding" issues when trying to build an uninstall package

      Vikrant R
      Vikrant R
      Inspiring
      June 3, 2021

      Without a screenshot of the error, it's a bit difficult to understand whats going on. However, could you take a look at the following article and see if it helps. This contains a fix for issues that customers may face on Windows. https://helpx.adobe.com/enterprise/kb/ccp-windows-sign-in-issue.html

       

      Let us know if this helps.

        R
        Robert5E48
        Participant
        June 18, 2021

        We are currently having the same issue.  the Creative cloud packager will not connect to create uninstall packages.  we have tried it on internal company workstations.  we have also tried it on a personal at home pc and got the same error.  after about 10 minutes the packager times out and gives a server not responding error

          technologys69503580
          technologys69503580
          Participant
          July 12, 2021

          Just wanted to post a quick follow-up on this.  Seems to be an intermittent issue, sometimes it works, sometimes it doesn't.  Working fine this morning:

           

          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          June 2, 2021

          Packager Links https://community.adobe.com/t5/Get-Started/Same-package-for-different-teams/td-p/6533390

          itd47356689
          itd47356689Author
          Participant
          June 3, 2021

          Thanks John. 

           

          I am currently using the portal to download the installation packages.

           

          My goal and my issue is the create of uninstall packages. Acording to the portal this could be done using CCP but unfortunately I receive a "Server not responding" error each time I execute it.

           

           

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