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Mads0D4D
Participant
Oct 17, 2023 11:32 AM UTC
Question

Creative Cloud packages created since the beginning of october 2023 fails

I am trying to update our Creative Cloud Package created via the admin console, since the beginning of October. But the installation of the package fails every time. 

 

It does not matter if I update our exisiting package or if I create a new package all together. We normally use the package for a scipted installation for our Citrix envirorment. But the packages also fails when I try to install them on my normal pc. 

 

The packages contains Photoshop, Illustrator, InDesign and Acrobat. 

 

I have attached the PDApp log below. 

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    1 reply

    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    Oct 31, 2023 9:52 AM UTC

    Please confirm if you are trying to install the package on a server. If yes, we do not provide official support on VMs or Server environments.

    You can try running the setup.exe file manually as an admin instead of using the script and checking the behavior.

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