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JohnDoe6548
Participant
March 22, 2017
Answered

Creative cloud packages won't install

  • March 22, 2017
  • 2 replies
  • 2714 views

Hi,

I made couple of packages with creative cloud packager:

Acrobar Pro package, Photshop CC package and Creative Cloud All applications package.

Now when I try to install these by using .msi file the installation process starts and says Please wait while Windows configures "Package name here" then after few seconds installation shuts down. It doesn't give me any error message or anything.

Have you experienced this before and can you help me where the problem might be?

I don't have any Adobe aps installed at the moment exept for Flash Player, Reader and Shockwave Player.

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    How are you installing the msi? I recommend to use the command line - make sure you launch CMD as admin (Start>type CMD>right click and choose run as administrator).

    Note that Acrobat has its own msi file and that must be run first.

    For details of the syntax used see Deploy packages for Adobe Creative Cloud

    If you still have problems please refer to the install log. See Troubleshoot Creative Cloud apps installation and uninstallation errors

    2 replies

    B
    Brianna28684297jo8n
    Participating Frequently
    March 3, 2023

    I'm having the exact same problem, were you ever able to get it fixed?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2023

    @Brianna28684297jo8n 

     

    you're posting in the wrong forum with one of your threads.

    alisterblack
    alisterblackCorrect answer
    Inspiring
    March 22, 2017

    Hi,

    How are you installing the msi? I recommend to use the command line - make sure you launch CMD as admin (Start>type CMD>right click and choose run as administrator).

    Note that Acrobat has its own msi file and that must be run first.

    For details of the syntax used see Deploy packages for Adobe Creative Cloud

    If you still have problems please refer to the install log. See Troubleshoot Creative Cloud apps installation and uninstallation errors

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