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Creative cloud permission error for multiple mac users

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Hello,

,Multiple Creative cloud users are facing the atatched issue. Tried uninstllating and reinstalling CC, but no luck , Tried removing service.xml file also. This happening for MDM managed and non managed mac devcies. Please help. Users are logged in with enterprise ids.

Regards,

Vysakh

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Ashish_HarrisonCorrect answer

Adobe Employee

Hi @Vysakh29893216dx58, if you want to enable the Apps Panel for the users, please ensure the ServiceConfig.xml file has the AppsPanel value as True.

Post: https://community.adobe.com/t5/enterprise-teams-discussions/enable-the-apps-tab-in-creative-cloud-desktop-app/m-p/10946917/page/2#M31156

If the issue persists, please check for the Self-service policies from the Admin Console.

https://helpx.adobe.com/enterprise/using/manage-self-service-policies.html

Thanks!

Regards,Ashish Harrison

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @Vysakh29893216dx58, if you want to enable the Apps Panel for the users, please ensure the ServiceConfig.xml file has the AppsPanel value as True.

Post: https://community.adobe.com/t5/enterprise-teams-discussions/enable-the-apps-tab-in-creative-cloud-desktop-app/m-p/10946917/page/2#M31156

If the issue persists, please check for the Self-service policies from the Admin Console.

https://helpx.adobe.com/enterprise/using/manage-self-service-policies.html

Thanks!

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Regards,Ashish Harrison

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Vysakh29893216dx58Author

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The first step is not working

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Kevin Stohlmeyer

Community Expert

Hi @Vysakh29893216dx58 Here is what I have to change in my service config to see applications. Again, this is after I have allowed self service app management in the Admin console first and then Quit Creative Cloud desktop app.

<config><panel><name>AppsPanel</name><visible>true</visible></panel><panel><name>FilesPanel</name><masked>false</masked></panel><panel><name>MarketPanel</name><masked>false</masked></panel><feature><name>SelfServeInstalls</name><enabled>true</enabled></feature><feature><name>BrowserBasedAuthentication</name><enabled>false</enabled></feature><feature><name>SelfServePluginsInstall</name><enabled>true</enabled></feature><feature><name>AppsAutoUpdate</name><enabled>false</enabled></feature><feature><name>AdobeFallbackForAUSST</name><enabled>false</enabled></feature><feature><name>AppsCategories</name><enabled>true</enabled><data><categories><category>beta-apps</category></categories></data></feature></config>

After adjusting the serviceconfig code, you have to then log out of Creative Cloud desktop, restart your Mac then log back in after restart.

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