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Vysakh29893216dx58
Participant
May 15, 2023
Answered

Creative cloud permission error for multiple mac users

  • May 15, 2023
  • 1 reply
  • 1014 views

Hello,

,Multiple Creative cloud users are facing the atatched issue. Tried uninstllating and reinstalling CC, but no luck , Tried removing service.xml file also. This happening for MDM managed and non managed mac devcies. Please help. Users are logged in with enterprise ids.

 

Regards,

Vysakh

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @Vysakh29893216dx58, if you want to enable the Apps Panel for the users, please ensure the ServiceConfig.xml file has the AppsPanel value as True.

Post: https://community.adobe.com/t5/enterprise-teams-discussions/enable-the-apps-tab-in-creative-cloud-desktop-app/m-p/10946917/page/2#M31156

 

If the issue persists, please check for the Self-service policies from the Admin Console.

https://helpx.adobe.com/enterprise/using/manage-self-service-policies.html

 

Thanks!

 

1 reply

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
May 15, 2023

Hi @Vysakh29893216dx58, if you want to enable the Apps Panel for the users, please ensure the ServiceConfig.xml file has the AppsPanel value as True.

Post: https://community.adobe.com/t5/enterprise-teams-discussions/enable-the-apps-tab-in-creative-cloud-desktop-app/m-p/10946917/page/2#M31156

 

If the issue persists, please check for the Self-service policies from the Admin Console.

https://helpx.adobe.com/enterprise/using/manage-self-service-policies.html

 

Thanks!

 

Regards,Ashish Harrison
V
Vysakh29893216dx58Author
Participant
May 16, 2023

The first step is not working 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 17, 2023

Hi @Vysakh29893216dx58 Here is what I have to change in my service config to see applications. Again, this is after I have allowed self service app management in the Admin console first and then Quit Creative Cloud desktop app.

 

<config><panel><name>AppsPanel</name><visible>true</visible></panel><panel><name>FilesPanel</name><masked>false</masked></panel><panel><name>MarketPanel</name><masked>false</masked></panel><feature><name>SelfServeInstalls</name><enabled>true</enabled></feature><feature><name>BrowserBasedAuthentication</name><enabled>false</enabled></feature><feature><name>SelfServePluginsInstall</name><enabled>true</enabled></feature><feature><name>AppsAutoUpdate</name><enabled>false</enabled></feature><feature><name>AdobeFallbackForAUSST</name><enabled>false</enabled></feature><feature><name>AppsCategories</name><enabled>true</enabled><data><categories><category>beta-apps</category></categories></data></feature></config>

 

After adjusting the serviceconfig code, you have to then log out of Creative Cloud desktop, restart your Mac then log back in after restart.

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