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Participant
February 24, 2022
Question

Creative Cloud Plan for Students Issues

  • February 24, 2022
  • 2 replies
  • 156 views

I've been using Creative Cloud for months using my student account. Now, all of a sudden, it is telling me that I need to buy Photoshop and InDesign, both of which are included on my plan. I'm still in school and need both of these for my classes. Why do I have to pay for these when they're both on my plan? Can anyone tell me what's going on?

 

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2 replies

Vikrant R
Inspiring
February 24, 2022

Do you have multiple account associated with the same email address? During sign-in, after you enter your email address, are you prompted to choose between a Personal or School or work account? It's possible that you're signed in to an incorrect account.

 

Can you sign out and then sign-in with the other account and see if the apps come back.

For more help, see: section "Choose between personal and Company or School account" in the following article: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

John T Smith
Community Expert
Community Expert
February 24, 2022

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

 

OR

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