Inspiring

Answered

Creative Cloud proxy settings

Forum|Forum|7 years ago
November 16, 2018
5 replies
31738 views

Hello, I have big trouble with CC proxy settings.

What happens: I started a VPN and it changed some of the network settings that gave me troubles, but now I uninstalled it.

All is back to normal EXCEPT CC!

CC cant' connect to Internet anymore: I see a never ending blu circle spinning.

With some tools I found it tries to connect to 10.149.x.x which is the proxy of the VPN I removed, but this proxy is not set anywhere now.

I tried setting a different proxy in Internet Explorer and restarted CC: now it connects as expected, but when I remove the proxy from Internet Explorer settings again, CC still tries to connect to that proxy!!!

Where is this stored??

What can I do?!?

Please help!

This topic has been closed for replies.

Correct answer -=Mangus=-

Ah!!!!

At last!!!!

I found that Creative Cloud does not use Proxy settings from Internet Explorer, it uses WInHTTP settings.

https://securelink.be/blog/windows-proxy-settings-explained/

I needed to use

"netsh winhttp proxy reset"

to fix it!!!

A

aquaphx

Participating Frequently

I am using surfshark VPN and switched my connection protocol to TCP and it works fine now.

Adobe was completely useless as technical support as usual.

Milroy

Participant

open CMD as administrator and type "netsh.exe winhttp import proxy source=ie" and press enter

P

pepito24197145v66g

Participant

Thank you very much, before I tried everything and nothing helped me until I saw your answer

-=Mangus=-AuthorCorrect answer

Inspiring

Ah!!!!

At last!!!!

I found that Creative Cloud does not use Proxy settings from Internet Explorer, it uses WInHTTP settings.

https://securelink.be/blog/windows-proxy-settings-explained/

I needed to use

"netsh winhttp proxy reset"

to fix it!!!

R

Renee0D4D

Participant

Help, I am now having this same issue but on a mac. Do you know what the equivalent would be to fix it there? Thank you

alisterblack

Community Manager

Hi,

You can whitelist endpoints as noted in this document Adobe Creative Cloud Network Endpoints

-=Mangus=-Author

Inspiring

Hi,

this is not clear: where should I put that list of endpoints?

As I said, I have proxy disable in all system, it is CC that insists in using one that some VPN set days ago.

So, I understand I have to put that list in CC, somehow, it this correct?

alisterblack

Community Manager

Hi,

I am unclear how a proxy which has been disabled could be blocking Creative Cloud applications but this is usually handled by the Creative Cloud Desktop Application so please ensure that this is installed and up to date.

The whitelist would be entered within the proxy settings.