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SIA Inspired
SIA Inspired
Participant
January 8, 2015
Question

Creative cloud re-newing

  • January 8, 2015
  • 1 reply
  • 287 views

Some while ago we try Creative cloud subscription for one year, after - we canceled order, but right now we want to buy/activate again new one Creative cloud for teams licence subscription.

I tried to do it online, but I cannot delete old team members and add new one – there is written about some payment issue, but my Credit card data are 100% right.

Can you help me to activate Creative cloud for teams subscription –delete old ones and I can add and edit a new team???

PS. I tried contact with you on Chat but without no success! Confusing support

    This topic has been closed for replies.

    1 reply

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    January 14, 2015

    The Adobe CC for Team seats needs to unassigned which can be done from Admin condole or you need to contact Adobe Support.

    Regards

    Rajshree

    SIA Inspired
    SIA InspiredAuthor
    Participant
    January 14, 2015

    I cannot do anything from Admin console - when I enter it shows error message and that's it (Attached below).

    Could you please forward this message to your colleagues to contact with me? It is not possible to reach them on properly way. Phone calls goes to wrong persons, and explaining everything again and again are frustrating, On-line Chat is offline, reseller cannot do anything with that and e-mail support I cannot find.

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    January 15, 2015

    To get the complete resolution please contact Adobe Support Contact Customer Care

    Regards

    Rajshree

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