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esanoche
Known Participant
Mar 10, 2023 1:57 PM UTC
Answered

Creative Cloud Repair & Re-install Daily

I have seen this question all over the forums. It is still happening to me, almost daily. Mac OS 13.2.1

Every morning I have to repair/reinstall the Creative Cloud App. 

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Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
Mar 10, 2023 4:29 PM UTC

Hi @esanoche sorry for the inconvenience, kindly collect the logs from your machine and create a case from the admin console. We will review the logs and will assist you with the next steps.
Log collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Best

Regards,Ashish Harrison

9 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
Mar 10, 2023 4:29 PM UTC

Hi @esanoche sorry for the inconvenience, kindly collect the logs from your machine and create a case from the admin console. We will review the logs and will assist you with the next steps.
Log collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Best

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Regards,Ashish Harrison
kglad
Community Expert
Community Expert
Mar 10, 2023 2:15 PM UTC

@esanoche 

 

then something on your computer (eg, av, antimalware, cleaner etc) is corrupting your cc files.

 

p.s. do you have an enterprise or teams subscription, or do you have an individual subscription?

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esanoche
esanocheAuthor
Known Participant
Mar 10, 2023 1:57 PM UTC

I have the same problem on a Mac. OS 13.2.. Almost every day!

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kglad
Community Expert
Community Expert
Mar 10, 2023 2:15 PM UTC

@esanoche 

 

please don't cross-post.

 

<branched and moved from download&install>

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