creative cloud runs wild in loops

Question

For Several days I can't open any app, I was advised to unistall , then re install Creative Cloud, but as soon as I log in, I get a repetitive screen, in an uptempo, opening always the same tab page.. Or I get a message that I cannot reach the adobe server.. So I just can't re-install creative cloud at all now... reason? . All the information I searched and tried out so far proves useless, I am getting quite desperate now, and it is not helping that all the information is only in english, which is not my first language...I did chats with adobe help twice but they vanished after an hour... before I could get to understandng what was wrong.. I was considering buying a new computer, not for this reason, but because this one is rather old and has not enough power to run After effects properly. I wonder, would I have the same issue? I have been using the apps for quite a few years and never any trouble before.

kglad · Answer

there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you. https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-internet-connection-but/50153e5b-a008-443d-af0e-5ee3822c37a1

if that's not the issue, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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