Creative Cloud serial number license activation

Question

Hi all.Has anybody had any luck with the adobeserialization tool, after deactivating a device? We, like others, are experiencing the issue withwait result: 5120wait result: 20and the error "the license for Creative Cloud on this device has been denied"This is a device license, made with CC packager, and we have already tried making a new license to no avail. The SLcache & SLStore folders deletion does nothing to remedy this. Anybody out there having any success reactivating devices?

darrellr79020093 · Accepted Answer

I had an Adobe tech look into it further and ended up with the adobe_prtk tool fixing the issue.

sudo ./adobe_prtk --tool=GetPackagePools --provfile=prov.xml

Then running the serialization normally worked

Francouz · Answer

Hi,Did you follow the step recomended by adobe about the reserialization ?I had to do a reserialization yesterday on 10 device, i did a new licence package from the adobe packager, run the "RemoveVolumeSerial.exe" and then the "AdobeSerialization.exe" on each device without any problem.

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