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DanDaManAPWU
Participant
May 7, 2021
Answered

Creative Cloud sometimes need administrator rights to update

I had a user that submitted a ticket because she was prompted to enter system administrator password to update Creative Cloud. Creative Cloud doesn't require administrative access everytime. Is there any rhyme or reason as to why CC requires admin rights sometimes and sometimes it doesn't?

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SuJoshiCorrect answer
Community Manager
May 10, 2021

You can enable email notifications, so you get notified when new product versions become available under Packages >> Preferences.

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3 replies

Community Manager
SuJoshiCommunity Manager
Community Manager
May 7, 2021

Hello,

This article might help you in troubleshooting the issue: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error1004

It requires admin rights mostly to install the major updates/upgrades on the device wherein the end-user either does not have enough admin rights to perform the action or because of UAC (this is what I have noticed earlier).

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DanDaManAPWUAuthor
Participant
May 10, 2021

Thank you for the reply. Is there any way to know when major updates are coming or how often major updates happen? Our policy is not to make our end users administrator on their systems. The user that submitted the ticket that prompted me to ask this question is concerned that she will have to have us update it for on a regular basis.

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Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
May 10, 2021

You can enable email notifications, so you get notified when new product versions become available under Packages >> Preferences.

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