Creative Cloud still showing as Free Membership

Hi @alan_7218,

Thanks for reaching out. Upon checking, you have an active team contract associated with the Adobe ID used to post this query. Based on your description, it appears that you have assigned a Creative Cloud license to one of your end users, but they are still seeing the free or trial version when trying to use the app. Please confirm if this is the issue you need assistance with, as you also mentioned that several troubleshooting steps have already been performed.

I recommend asking the user to log in to https://adobe.ly/46VGjSL and select the work/school account option when signing in. Please verify whether the assigned license appears there.

If the license or plan is visible, please follow the steps outlined in this document: https://adobe.ly/42LD7GZ (While performing Step 2 – Sign in with the correct profile, please ask the user to select the work/school account in the profile chooser.)

If the issue persists after following these steps, please use the Creative Cloud Cleaner tool. Once completed, restart the machine and reinstall the Creative Cloud desktop app. Refer to this document for detailed instructions: https://adobe.ly/4qa65dr

If the user is unable to see the license or plan associated with their ID when logging into https://adobe.ly/46VGjSL, please remove the user from the Admin Console, then re-add them and reassign the license. You can refer to this document for guidance: https://adobe.ly/4neTwem

Hope this helps. Please let us know if you need further assistance.