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Angelworks42
Angelworks42
Participant
March 30, 2020
Answered

Creative Cloud Uninstaller "can't uninstall creative cloud for desktop"

Trying to do this silently, but of course it won't - because reasons. I included a screenshot to show there's no other adobe apps installed.

 

 

On a side note - I had to script a good number of creative cloud apps because the main installer doesn't remove them either. I would give adobe my next months salary if they actually made an uninstaller that actually did just that (removed all the components - not just like 90% of them).

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SuJoshiCorrect answer
Community Manager
March 31, 2020

Hello, 

  1. We generally recommend the admin to create uninstaller package using the creative cloud packger to remove/uninstall CC apps. Please check this help document: https://helpx.adobe.com/in/enterprise/package/help/create-uninstall-package.html.
  2. You can also use creative cloud cleaner tool to remove the installed CC apps. Kindly check the complete document: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

 

Hope, this will fix your issue.

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2 replies

Nikhil R Gupta
Nikhil R Gupta
Legend
April 1, 2020

Hello,
You can use the Creative Cloud desktop uninstaller to uninstall the desktop client.
https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#uninstall_windows

As mentioned in the last comment you can also use the Creative cloud cleaner tool to uninstall multiple applications.

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#RemoveallorselectedproductsEnterpriseusersonly

You can use the xml method as well which is only for Enterprise customers. Reference video  (https://www.youtube.com/watch?v=iRbludtPQd8)

Thanks,

Nikhil Gupta

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    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    March 31, 2020

    Hello, 

    1. We generally recommend the admin to create uninstaller package using the creative cloud packger to remove/uninstall CC apps. Please check this help document: https://helpx.adobe.com/in/enterprise/package/help/create-uninstall-package.html.
    2. You can also use creative cloud cleaner tool to remove the installed CC apps. Kindly check the complete document: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

     

    Hope, this will fix your issue.

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