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jwilldesign27
Participant
February 22, 2016
Answered

Creative Cloud Update stalls out

  • February 22, 2016
  • 1 reply
  • 811 views

Good morning. I'm having trouble updating my CC. It just stalls out and says "Installing Update" without any movement on the progress bar. Any suggestions?

    This topic has been closed for replies.
    Correct answer alisterblack

    If you are using Creative Cloud for Teams, just sign in after reinstalling. Your entitlement is attached to your Adobe ID.

    1 reply

    Bani Verma
    Bani Verma
    Legend
    February 22, 2016

    Hi jwilldesign27,

    Please follow the below steps:

    1- Force Quit from Activity Monitor or End Process/Task from Task Manager, the below processes in the same sequence as mentioned: see, Use Activity Monitor on your Mac - Apple SupportOpen Task Manager

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • Adobe IPC Broker
    • After this anything that says adobe on it do a force quit for it

    2- Use the uninstaller to Uninstall the Adobe Creative Cloud desktop application

    3- Download and install the Creative cloud desktop app from here Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

    Let us know if this helps.

    J
    jwilldesign27Author
    Participant
    February 22, 2016

    I can see where that would probably work, except for one thing: My subscription to CC is through a workgroup account for the rest of the instructors and my students here at my school. If I uninstall and re-install from the link you provided, it looks like I'll be on a trial version that I will have to upgrade to a paid version later---but the school pays for our subscription. Maybe I'm overthinking it, but would you help clarify for me? Thanks!

    Bani Verma
    Bani Verma
    Legend
    February 23, 2016

    I have checked with your Adobe ID on forums and found hat you have a Creative Cloud for Teams, in this case the installation will be done differently.

    Hence i am moving this thread to Deployment for Creative Cloud Team, Enterprise, & CS‌

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