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jeroenr51197824
jeroenr51197824
Participant
April 21, 2026
Question

Creative Cloud user assigning error after renewals

  • April 21, 2026
  • 1 reply
  • 13 views

Hi, we have 5 x Creative Cloud license which got renewed last month. However the users do not have access anymore to the licenses, and as a admin i have reassigned the users to the licenses however, no succes. Error message on user account is "No Access". Please help

    1 reply

    B
    Community Manager
    BaniVermaCommunity Manager
    Community Manager
    April 21, 2026

    Hi ​@jeroenr51197824,

     

    Thank you for reaching out, and we’re sorry to hear your team is running into this issue. We understand how important it is for your users to have uninterrupted access to their Creative Cloud applications.

     

    To resolve the “No Access” error, we recommend following the troubleshooting steps in the following helpx document:
    https://adobe.ly/4cWqQVj

     

    Please work through the steps in the order provided. They cover key checks, including verifying the correct sign-in profile and license assignments in the Admin Console, as well as more advanced network and credential-related validations if needed.

     

    If the issue continues after completing all the steps, please let us know, and we’ll be happy to assist further.

     

    Regards,
    ^BS

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