Hi, we have 5 x Creative Cloud license which got renewed last month. However the users do not have access anymore to the licenses, and as a admin i have reassigned the users to the licenses however, no succes. Error message on user account is "No Access". Please help
Hi
Thank you for reaching out, and we’re sorry to hear your team is running into this issue. We understand how important it is for your users to have uninterrupted access to their Creative Cloud applications.
To resolve the “No Access” error, we recommend following the troubleshooting steps in the following helpx document:
https://adobe.ly/4cWqQVj
Please work through the steps in the order provided. They cover key checks, including verifying the correct sign-in profile and license assignments in the Admin Console, as well as more advanced network and credential-related validations if needed.
If the issue continues after completing all the steps, please let us know, and we’ll be happy to assist further.
Regards,
^BS
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