Creative Cloud very slow only on a specific licence

Question

Hi,We purchased creative cloud for teams and for now we are using only the storage and extract, no installation made or anything else.In every access to one of the team members account we are experiencing intolerable slowness, every page load is could be like 20-30 seconds...In the same PC when I'm login in with account that is not belong to the last purchased all good and smooth..Can we get some help on this issue. please.Thanks.

alisterblack · Accepted Answer

Hi, It sounds like we will have to troubleshoot the account that is having difficulties. Can you please Contact Customer Care and quote the Adobe ID and they should be able to check that. Thanks.

alisterblack · Answer

Hi,I understand that you are Creative Cloud storage via a web browser?Can you confirm?If so, please try a different browser and/or delete the cookies and cache for the browser.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.