Skip to main content
T
The UPS Store #0314
Participant
July 27, 2019
Answered

Creative Cloud will not update error code P201, deleted and reinstalled gives same error

  • July 27, 2019
  • 3 replies
  • 3636 views

Tried to update Creative Cloud but the process was stopped at 17% with error code 201, I have turned off the firewalls and have verified i have access to the adobe server. So I know this is not a network issue. I tried deleting CC from the desktop and reinstalling but I receive the same error code P201.  I have an HP EliteDesk with windows 10. Any ideas?

    This topic has been closed for replies.
    Correct answer Nikhil R Gupta

    Hello Jesse,

    Could you try downloading Adobe Creative cloud using the direct download and then try to login and check if you can open the desktop application and install any of the Creative cloud apps.

    How to download Creative Cloud desktop app

    Thanks,

    Nikhil Gupta

    3 replies

    T
    The UPS Store #0314Author
    Participant
    July 31, 2019

    I actually contacted Adobe Customer Support Chat who send me a direct download zip file and that solved the problem. They said this is a common problem.

    Nikhil R Gupta
    Community Manager
    Nikhil R GuptaCommunity ManagerCorrect answer
    Community Manager
    July 31, 2019

    Hello Jesse,

    Could you try downloading Adobe Creative cloud using the direct download and then try to login and check if you can open the desktop application and install any of the Creative cloud apps.

    How to download Creative Cloud desktop app

    Thanks,

    Nikhil Gupta

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 28, 2019

    confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    do you see both logos?

    if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

    T
    The UPS Store #0314Author
    Participant
    July 29, 2019

    I do see both logos.

    I am not familiar with white list, do you possibly have instructions on how to perform that function.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 29, 2019

    google your router's manufacturer and model number for instructions on how to white list.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices