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mrjosemgarcia
Participant
February 11, 2018
Answered

Credit for Team Account

  • February 11, 2018
  • 2 replies
  • 289 views

I ordered 4 team account licenses for Creative Cloud and canceled them before the 14 days were up.  This was a difficult process by the way that required the chat instead of a self-service deal.  Now I looked at my statement and they billed me anyways and just gave me Adobe credit that I don't want to use.

How can I get the charge back to my original card?

    This topic has been closed for replies.
    Correct answer alisterblack

    Our documentation here - How to cancel your Adobe Creative Cloud plan or membership indicates that within 14 days you are entitled to a refund. If you believe a mistake has been made please reach out to our support team - Contact Customer Care

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    February 12, 2018

    Our documentation here - How to cancel your Adobe Creative Cloud plan or membership indicates that within 14 days you are entitled to a refund. If you believe a mistake has been made please reach out to our support team - Contact Customer Care

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 11, 2018

    [moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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