CRL download error - cannot connect to server

Question

Hello,I have changed two Adobe Business IDs to be Federated IDs to our Azure environment.  That is working correctly.  However, now the digital signatures for the migrated IDs have stopped working.  I am getting an error when trying to sign: CRL download errorLocation: ldap:///CN=***,CN=***,CN=***,CN=Public%20Key%20Services,CN=Services,CN=Configuration,DC=***,DC=com?certificateRevocationList?base?objectClass=cRLDistributionPointCannot connect to server.  I have omitted some of the CRL text for privacy.  When I load the CRL address in certutil, it resolves correctly with our Certificate Services server. How can I make Acrobat connect to the server?  This seems to be working for users who haven't migrated yet.

ICS Dave · Accepted Answer

For those wondering, the fix we found was to uninstall Acrobat, reboot, and reinstall it from acrobat.adobe.com.  Not sure what caused it and a little disappointing that there wasn't a better fix, but it works now.

kglad · Answer

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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