Skip to main content
Participant
May 23, 2016
Answered

CS4 Extended serial number [university volume license] no longer works

  • May 23, 2016
  • 3 replies
  • 1091 views

i had the program on a computer that died and now need it on a newer computer, but the serial number does not work as it did before. i got the program while working at a university with a bulk license, and was told it would always work. since the program is no longer supported, i was told i could get some help here, but it seems i need a new serial number or to find one embedded in the software. right now i have re-installed the program, but on a trial basis that will rum out in 30 days. any help appreciated.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Volume Licensing

    ----------------

    http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

    Volume Licensing Activation Issue: https://forums.adobe.com/thread/1526938

    3 replies

    Bani Verma
    Legend
    May 31, 2016
    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 23, 2016
    Kelly McCathran
    Inspiring
    May 23, 2016

    Try the recommended fixes in this support document: Error: "The serial number is not valid for this product" | Adobe Creative Suite

    If these solutions don't work, you will need to call Adobe:

    (800) 833-6687

    Monday – Friday

    5am – 7pm Pacific Time