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FiskebyIT
FiskebyIT
Participant
June 2, 2016
Answered

CS5 Design Std serial number not valid

  • June 2, 2016
  • 1 reply
  • 1274 views

Hi,

I'm trying to move a CS5 Design Std software to a new computer, steps taken:

- On the old PC, opened software and then Help > Deactivate. Choosing permanent. When I try to open one of the software's in the suit I get the promt for trial or licensing. So the software seems to successfully been deactivated.

- Downloaded the software to the new computer from this site. Download Adobe Creative Suite 5 products

The two files under "CS5 Design Standard" for Windows.

- After the installation on the new computer I get the trial / license window as expected. But when entering my serial number from the Software License Certificate paper I get a waring triangle and "This serial number is not valid for this product.".

- Iv'e been in contact with Adobe Chat support, just saying there is no live support for this product anymore and transfers me to this forum instead.

It's a company license for one installation, if I read it right.

Complete SKU Description on my Software License Certificate

"Adobe Design Std CS5 5.0 WIN AOO License S (65058002)" Quantity 1 Following one serial for WIN and MAC.

We really need this installation on the new computer, as we do all businesses cards and work-ads to newspapers in it. How do I proceed?

//Tobias

    This topic has been closed for replies.
    Correct answer alisterblack

    An AOO volume license requires a volume installer. Likely this download is not a volume installer.

    You should be able to get that by logging in to your account on the Licensing Website.

    I would also check the steps in this document.

    Error: "The serial number is not valid for this product" | Adobe Creative Suite

    Make sure you are using the correct serial. If you registered your serial it is easy to check.

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 2, 2016

    An AOO volume license requires a volume installer. Likely this download is not a volume installer.

    You should be able to get that by logging in to your account on the Licensing Website.

    I would also check the steps in this document.

    Error: "The serial number is not valid for this product" | Adobe Creative Suite

    Make sure you are using the correct serial. If you registered your serial it is easy to check.

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