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O
ocseyIT
Inspiring
July 6, 2012
Question

CS6 serial doesn't work to install Acrobat X Pro.

  • July 6, 2012
  • 1 reply
  • 4147 views

I've created a deployment of Acrobat X Pro with the Adobe Customization Wizard X.  This is because AAMEE doesn't support Acrobat.  Adobe support tells me I need to use my CS6 serial but no matter what I try my CS6 key won't work.  A dedicated, standalone key for Acrobat X Pro works, but not my CS6 key.  Has anyone else experienced this?  Adobe phone support was no help.  Thanks!

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    1 reply

    H
    Adobe Employee
    hawz
    Adobe Employee
    July 6, 2012

    Hi

    A CS6 serial number will NOT work with the Acrobat Customization Wizard. You were misinformed by Adobe support (If you can PM me a case number, I can ensure that this training need gets addressed with the agent/team in question). Only Acrobat serial numbers will be accepted by the Customization Wizard.

    The usual way to use a CS6 serial number in conjunction with an Acrobat deployment is to package your CS6 suite using AAMEE 3.0, deploy Acrobat (as so-called Execeptions payload) using the commands documented in the AAMEE deployment guide, followed by a deployment of the Suite package.

    This process is documented in the Enterprise Deployment Guide (linked here from the forums, and available at http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html).

    Kind regards

    Henk

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