Custom Domain Setup Issue: Stuck on "Missing Line / A-Record" Error (Propagated DNS)

Hi everyone,

I’m trying to connect my custom domain to my Adobe Portfolio site, but I am stuck on a persistent validation error in the setup wizard.

What I have configured:

• I added all four required A-Records at my domain registrar:

  • Two A-records for @ pointing to [IP_ADDRESS_1] and [IP_ADDRESS_2]

  • Two A-records for www pointing to [IP_ADDRESS_1] and [IP_ADDRESS_2]

• Global DNS lookup tools (like whatsmydns.net) confirm that all four A-records are fully propagated worldwide with a valid YES status at my registrar.

The issue: When I enter my domain in Adobe Portfolio and click Apply, I consistently receive the following error message:

"Error. Seems like a line is missing. Go back to domain settings and add an "A Record" for your root domain..."

I tried re-entering the domain both with and without www, but the error persists. Since the DNS entries are verified and live, it seems like a backend/cache issue on Adobe's side preventing the check from clearing.

Has anyone encountered this caching issue before or knows how to trigger a manual sync for the domain? Any help or advice would be greatly appreciated!

Thanks!