Customer service beyond abysmal

Adobe should shut its doors due to its beyond lousy customer service. I'm a small business owner (maybe thats the problem). Have an Adobe license. 6 months. 30+ phone calls. My IT team calling. Problem not resolved. Customer disservice team friendly, absolutely not effective. Different department for each question. Transferred innumerous times. Disconnected too many times. Dont know who to turn to. Problem is not many competitors. Just like other quasi monopolies, customer service ignored.