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Haley316513962nc7
Participant
Jul 24, 2024 4:42 PM UTC
Answered

Customer Service Sucks

I've been trying multiple times to cancel my teams membership before it auto renews, since it is now irrelevant for me, and I can't afford Adobe at the moment. BUT every single time I get in touch with customer service they put me on hold for 30mins and the ditch the call.

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Haley316513962nc7Correct answer
Participant
Jul 25, 2024 4:12 PM UTC

Use your Admin portal to contact Teams support directly.


I finally got the help I needed, though apparently I did use the admin teams support prior just didn't know the name. I am though still a bit miffed with the system. 

quote

Use your Admin portal to contact Teams support directly.


By @Kevin Stohlmeyer
quote

Use your Admin portal to contact Teams support directly.


By @Kevin Stohlmeyer

 

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6 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
Jul 24, 2024 6:11 PM UTC

@Haley316513962nc7 Teams memberships are managed by an Admin not an individual. Adobe support will redirect you back to your Admin to manage the account and billing.

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Haley316513962nc7Author
Participant
Jul 24, 2024 8:03 PM UTC

I'm the admin and it won't let me cancel anything with going thorough support. Who is not supporting. Originally I would have maybe been willing to switch to just an individual plan but now I'm not interested in any of adobe's stuff. 

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Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
Jul 24, 2024 8:32 PM UTC

Are you contacting via the Admin console Support Tab or customer support chat on Adobe.com?

Cancelling a Teams account should be handled by your account rep.

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