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ParForOwen
Participating Frequently
November 10, 2010
Question

Customization Wizard Issues

  • November 10, 2010
  • 1 reply
  • 2680 views

We have an issue with Adobe Reader when we use the Customization Wizard 9 to create our transforms for deployment. After creating the transforms and install Reader none of the MS Office Application embedding works. We cannot insert an Adobe PDF nor can we open a PDF in any MS Office 2007 Application.  It gives me an error telling me that the application is not installed.

If I install without using the Customization Wizard these features work just fine. I have done a registry comparison between the two installs and the differences are significant after weeding out my customs. I inserted the missing registry keys into the transform (primarily AcroExch entries) and the issue is still there. I suspect that there are also files missing from this install as well.

I can work around the need of the Customization Wizard but have several changes such as disabling updates that I would like to incorporate into the install package.

Please help!

Thanks in advance  

Corey Owen

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1 reply

EnterpriseHelp
EnterpriseHelp
Inspiring
November 10, 2010

Hi,

You need to provide more deployment details such: ]

  • Versions
  • Any chaining you might be using.
  • Deployment method (AIP?)
  • Installing over other products?
  • etc.

There was a bug in 9.3.4 that was about linking to Office docs, but I don't think that's your problem. See the release notes.

You can of course customize the install via registry keys or installer tables (not recommended) manually. For a Preference Reference (db of registry keys), get AIM from www.adobe.com/go/acrobatitinfo. See also the admin guide.

Ben

P
ParForOwenAuthor
Participating Frequently
November 10, 2010

Reader Version: Adobe Reader 9.3.1, 9.3.4 and 9.4 all have the same issue.

Installing by running the setup.exe manually or via SMS both show the same results

No chaining just adobe

Upgrading over 9.3, 9.3.1, 9.3.4 all produce the same results

Manually uninstalling 9.3, 9.3.1 and 9.3.4 then rebooting prior to installing produce same results

Windows XP Sp 2 and 3 and fully patched produce same results

thanks

Corey Owen

EnterpriseHelp
EnterpriseHelp
Inspiring
November 10, 2010

Hi Corey,

I need to know what version you are starting with and what version you want to end up with. All the variations you've tried aren't as important as what you want. Since no one else has reported this issue, I suspect something is wrong with your workflow.

Please confirm:

Reader only

Download source was from the ftp site.

Ben

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