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xxpluckyxx
Known Participant
September 15, 2011
Answered

Customization Wizard X - Uninstall Acrobat (Reader) X?

  • September 15, 2011
  • 1 reply
  • 6906 views

The Adobe Customization Wizard X has the option when generating msts for 'Removing Previous Versions of Acrobat' and 'Removing previous versions of Reader'.  Is there any way of having it remove version 10 installations as well?

For example, when generating the mst for Acrobat X, I would like the installation to remove Acrobat Reader X, if it were to exist on the machine, and vice versa.

I know I can likely accomplish this by other means (I am installing via GPO, and could set the software to uninstall when a machine falls out of scope), but in our instance, I think this option would be a much cleaner solution.

This topic has been closed for replies.
Correct answer SubratoNamata

What I can understand that you want a single transaction in which the installation of one product as well as uninstallation of another product happens. Well, I have a solution to uninstall using command line.

You can uninstall using the following command lines:


1. msiexec /x AcroRead.msi

2. msiexec /x <Product code>


For product code, you can substitue the GUID from following location in the registry HKLM\Software\Adobe\Acrobat Reader 10.0\Installer (For 32 bit) or HKLM\Software\Wow6432Node\Adobe\Acrobat Reader 10.0\Installer (For 64 bit).

Now, if you can put the installation command and the above uninstallation command in the batch file, I think you should be able to accomplish, what you wanted.

Also, if you would like to request for some feature, you can always submit it here,

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

1 reply

S
Adobe Employee
SubratoNamata
Adobe Employee
September 16, 2011

Reader installer with MST does not interfere with the Acrobat installations (any previous versions). Whereas, Acrobat installer with MST may interfere with the both Acrobat and Reader installations (any previous versions)

i.e. If we have both Acrobat and Reader installed on the machine, and we are creating Latest Reader's MST vias Cust Wizard. It can not uninstall any previous versions of Acrobat. The installer for (Latest version's) Full Reader has ability to remove any previous versions of Reader. i.e. We do not need to specifically go and check the "Remove Previous versions of Reader"

However, if we have Acrobat and Reader installed on the machine, and we are creating Latest Acrobat version's MST vias Cust Wizard. It can uninstall any previous versions of both Acrobat and Reader.

So, the Reader option is ruled out and we are left with only Acrobat installation. Can the Acrobat X MST's remove the Reader X (same version) installations ? The answer is "No" it can not remove the same version (i.e. Reader X) but can remove any previous versions of Reader.

Hope, it helps.

X
xxpluckyxxAuthor
Known Participant
September 16, 2011

So I am seeing the expected behavior currently.

Is there a way to request such a feature as part of the Customization Wizard, or as part of the install script for Acrobat to remove 'same versions' of Reader?

S
Adobe Employee
SubratoNamataCorrect answer
Adobe Employee
September 19, 2011

What I can understand that you want a single transaction in which the installation of one product as well as uninstallation of another product happens. Well, I have a solution to uninstall using command line.

You can uninstall using the following command lines:


1. msiexec /x AcroRead.msi

2. msiexec /x <Product code>


For product code, you can substitue the GUID from following location in the registry HKLM\Software\Adobe\Acrobat Reader 10.0\Installer (For 32 bit) or HKLM\Software\Wow6432Node\Adobe\Acrobat Reader 10.0\Installer (For 64 bit).

Now, if you can put the installation command and the above uninstallation command in the batch file, I think you should be able to accomplish, what you wanted.

Also, if you would like to request for some feature, you can always submit it here,

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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