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rebekkas57221376
rebekkas57221376
Participant
Apr 18, 2018 3:09 PM UTC
Answered

Data Processing Agreement

dear Community,

we need a data processing agreement with Adobe.

To get one, we have contacted Adobe by using this online contact form: EU Data Processing Agreement

A reply from the Adobe legal department says, that we not exist within the system.

We have a license for the "Adobe Cloud for Teams" and the German support says that we have concluded a contract with Adobe.

Is it only possible to get a data processing agreement with Adobe, if we are a enterprise customer?

Is there no possibility for Teams to get one?

Thanks for Your Help

    alisterblack
    alisterblackCorrect answer
    Inspiring
    Apr 23, 2018 8:38 AM UTC

    Hi,

    I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

    View reply

    4 replies

    alisterblack
    alisterblack
    Inspiring
    Apr 20, 2018 1:00 PM UTC

    Did you purchase via a reseller? It may be that your agreement is associated with your reseller rather than yourself.

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    rebekkas57221376
    rebekkas57221376Author
    Participant
    Apr 20, 2018 1:27 PM UTC

    HI alisterblack,

    we bought directly from the Adobe-Website.

    Best Regards

    Translate
    alisterblack
    alisterblackCorrect answer
    Inspiring
    Apr 23, 2018 8:38 AM UTC

    Hi,

    I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 18, 2018 3:30 PM UTC

    [ moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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