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Aurora26553557ndly
Participant
October 12, 2022
Answered

Deactivate package

  • October 12, 2022
  • 2 replies
  • 207 views
How can I disable my adobe annual plan with automatic monthly renewal at any time? I can’t do it because I’m not in the renewal period but I haven’t been using it for a while
 

 

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Correct answer Manan Joshi

You should contact support to discuss your options as only they can help in account related matters. You can do so via the Admin Console if you have a teams/enterprise subscription. If you are have an individual subscription then see the following steps to contact support via chat.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 13, 2022

You do not have a plan with monthly renewal, or you would be able to cancel. You have an annual plan paid on the month.

 

For the admin console, the link is https://adminconsole.adobe.com/support.

 

ABAMBO | Hard- and Software Engineer | Photographer
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    October 13, 2022

    You should contact support to discuss your options as only they can help in account related matters. You can do so via the Admin Console if you have a teams/enterprise subscription. If you are have an individual subscription then see the following steps to contact support via chat.

    To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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