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Participant
February 27, 2021
Answered

Default install language in Creative Cloud is not working to install After Effects in other language

  • February 27, 2021
  • 3 replies
  • 346 views

I removed all Creative Cloud Apps.

I removed Creative Cloud.

Downloaded Creative Cloud and installed it again.

Installed After Effects with my idiom (Portuguese Brazil).

After Effects Opened in English.

I removed After Effects (no other adobe program is installed).

Installed again. Same problem.

My windows machine is in Portuguese. So, I don't know why After Effects is only being installed in English.

Years and Years and adobe still can't put a change language option inside their software. Even Windows can do this on the fly.

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

3 replies

kglad
Community Expert
Community Expert
February 28, 2021

uninstall your current app that's using an incorrect language. then follow these instructions to install with the correct language: https://helpx.adobe.com/creative-cloud/kb/change-installed-language.html

Participant
March 1, 2021

I did that, twice. I described that I did these steps in my first message.

 

With photoshop it works fine, with After Effects, no.

 

Also, the presets are installed in Portuguese. 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 1, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human