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loicm7177444
Participant
Feb 12, 2025 1:41 PM UTC
Answered

Demande de facture

Bonjour,

Nous avons un abonnement de 19.99€ mais nous n'avons aucunes factures sur notre compte depuis le mois de juillet 2024.

Pouvez-vous nous dire pourquoi et nous vous demandons de bien vouloir nous les envoyer sur 

Merci de faire ca en urgence car nous en avons besoin pour clôturer notre compte 2024.

Très cordialement

Thierry FRIGERI

SERVICE COMPTABILITE

ELIDIA
[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Anshul_NautiyalCorrect answer
Legend
Feb 12, 2025 2:09 PM UTC

Hi @loicm7177444,

Thank you for reaching out. Upon review, I see that you have both an active Creative Cloud for Teams subscription and an individual Acrobat subscription associated with your Adobe ID.

Could you please confirm whether you are requesting an invoice for your Teams or individual subscription?

  • For an individual subscription: You can access and print your invoices using the following guide:
    Print your Creative Cloud invoice

  • For a Teams subscription: If you purchased your membership directly from Adobe, only the contract owner can access the billing history through the Admin Console. Please confirm whether you can log in to the Admin Console. More details can be found here:
    Manage invoices for Teams

Hope this helps. Let me know if you have additional queries.

Regards,
^AN

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3 replies

clotilde_1342
Participant
Sep 30, 2025 12:03 PM UTC

J'ai eu les prélèvemen de 15€  5 fois mai j'ai pas de facture 

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clotilde_1342
Participant
Oct 5, 2025 2:48 PM UTC
J'ai eu les prélèvemen de 15€ 5 fois mai j'ai pas de facture
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Anshul_NautiyalCorrect answer
Legend
Feb 12, 2025 2:09 PM UTC

Hi @loicm7177444,

Thank you for reaching out. Upon review, I see that you have both an active Creative Cloud for Teams subscription and an individual Acrobat subscription associated with your Adobe ID.

Could you please confirm whether you are requesting an invoice for your Teams or individual subscription?

  • For an individual subscription: You can access and print your invoices using the following guide:
    Print your Creative Cloud invoice

  • For a Teams subscription: If you purchased your membership directly from Adobe, only the contract owner can access the billing history through the Admin Console. Please confirm whether you can log in to the Admin Console. More details can be found here:
    Manage invoices for Teams

Hope this helps. Let me know if you have additional queries.

Regards,
^AN

Translate
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