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gilleselie
gilleselie
Known Participant
February 17, 2025
Question

demande en cours de traitement

  • February 17, 2025
  • 1 reply
  • 397 views

pour adobe express et je ne recois pas de reponse depuis une semaine

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
February 17, 2025

Hey @gilleselie,

 

Welcome to our Adobe Express community!!

Please specify the issue you have with Adobe Express so we can understand and assist you. You may also want to share screenshots or screen recordings of the issue for better understanding. 

 

We are here for you; we just need some more info!

 

Thanks.

Amitej 

gilleselie
gilleselieAuthor
Known Participant
April 3, 2025

I cannot buy adobe express. I cannot change my credit card. I recieve that ( in tehe picture)

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
April 3, 2025


Hi @gilleselie,

 

Thank you for reaching out.

Upon reviewing your account, I see that you have an active Teams subscription associated with the Adobe ID used to post this query. Could you please confirm whether you are able to access the Adobe Admin Console? If so, you can update your payment details by following the instructions in this guide: Edit Payment Method.

Additionally, could you confirm whether this subscription was purchased directly from Adobe or through a reseller?

I also see that you have applied for an individual trial of Adobe Express and Photoshop. Are you experiencing any issues accessing these?

 

Please let me know so I can assist you further.

Regards,
^AN

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