Hello,
I followed the installation guide posted in the Adobe documentation. I can successfully install the software (e.g., Photoshop), but I’ve encountered an issue when trying to install additional software (e.g., InDesign) via Intune. The installation fails with an error.
Upon further investigation, I found that the error occurs because "Creative Cloud" is running.
Do you have any suggestions on how to resolve this issue?
Thank you!
Hi there,
Sorry to hear that.
It sounds like the running Creative Cloud process is causing conflicts during the installation of additional Adobe software. You can try the steps below to resolve this issue.
Close Conflicting Processes: Ensure that all Adobe processes, including Creative Cloud, are closed before starting the installation. Please also cross-check from the task manager after closing the Adobe apps. You can create a script to close these processes automatically before the installation begins
Batch Script: Create a batch script to close all Adobe processes before the installation. This script can be deployed via Intune along with the installation package.
If the installation continues to fail, please check the installation log files for detailed error messages that may provide further insight into the issue. Specifically, I recommend collecting the PDapp log and sharing it with us for further troubleshooting. You can find more information on how to do this in the following document: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
Location for PDapp log:
The following folders are hidden by default. If necessary, use Folder Options (Windows) or Option key > Go (Mac OS) to view hidden folders. For more information, see Show hidden files and folders in Windows 10 and earlier or Can't see user library files in Mac OS X 10.7 and later.
Hope this helps.
Thank you.
Regards,
A.N
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