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RobertoFranceschini
Participant
July 31, 2017
Answered

Deploy of CS6 fails with code 6

  • July 31, 2017
  • 1 reply
  • 602 views

Hello,

I am trying to install CS6 on Os X 10.12.6. The installer from the .pkg fails with error code 6. Here is my PDApp.log file.

I am unable to understand what this code 6 should be telling me. It seems to refer to specific installers failing, but from the log I am unable to tell which one is failing in particular. Any ideas?

Cheers,

Roberto

on Jul 31 14:55:46 2017 [INFO] PIM - PIMSqlite closeDB status 0

Mon Jul 31 14:55:46 2017 [INFO] PIM - FREE PIM Instance ...

Mon Jul 31 14:55:46 2017 [INFO] DeploymentManager - Build Version - 3.1.105.0

Mon Jul 31 14:55:46 2017 [INFO] DeploymentManager - Logging Level verbosity Set  to 4

Mon Jul 31 14:55:46 2017 [INFO] DeploymentManager - The return code from the Bootstrapper Process is (0).

Mon Jul 31 14:55:46 2017 [INFO] DeploymentManager - Correcting Dependencies in local db.

Mon Jul 31 14:55:46 2017 [INFO] DeploymentManager - STEP 4: Starting to launch Adobe Installer.

Mon Jul 31 14:55:46 2017 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.

Mon Jul 31 14:55:46 2017 [INFO] DeploymentManager - Adobe Installer launch location is :: /Library/Application Support/Adobe/OOBE/PDApp/DECore/Setup.app/Contents/MacOS/Setup

Mon Jul 31 14:55:46 2017 [INFO] AAMEEUtilities - Launch Process With Task

Mon Jul 31 15:02:34 2017 [FATAL] DeploymentManager - The return code from the Adobe Installer Process is (6).Stopping the installation process.

Mon Jul 31 15:02:34 2017 [INFO] DeploymentManager - Starting to clean the partially installed payloads.

Mon Jul 31 15:02:34 2017 [INFO] DeploymentManager - Undeployment XML created at path :: /tmp/223F3D02-A1EF-4CA9-B59F-E2E26EB11678//F783709B-1B78-4A37-BA7F-BA2842B8AC89

Mon Jul 31 15:02:34 2017 [INFO] DeploymentManager - Starting to launch the Adobe Installer for uninstall mode.

Mon Jul 31 15:02:34 2017 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.

Mon Jul 31 15:02:34 2017 [INFO] DeploymentManager - /Library/Application Support/Adobe/OOBE/PDApp/DECore/Setup.app/Contents/MacOS/Setup

Mon Jul 31 15:02:34 2017 [INFO] AAMEEUtilities - Launch Process With Task

07/31/17 15:03:33:733 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | Build Version - 9.0.0.266

07/31/17 15:03:33:733 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | Logging Level verbosity Set  to 4

07/31/17 15:03:33:734 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | Start: Adobe Application Manager Uninstall...

07/31/17 15:03:33:734 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | Get RIBS Product count

07/31/17 15:03:33:740 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | RIBS Products install status :0

07/31/17 15:03:33:740 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | Get NON RIBS Product count

07/31/17 15:03:33:740 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | NON RIBS Products install status :1

07/31/17 15:03:33:740 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 4769531 | There are some non-ribs products using AAM. NON RIBS product use flag is 1.

Mon Jul 31 15:03:34 2017 [INFO] DeploymentManager - The return code from the Adobe Installer Process is (0).

Mon Jul 31 15:03:34 2017 [INFO] DeploymentManager - Provisioning tool launch location is :: /Volumes/AdobeCS6MC/AdobeCS6MC_Install.pkg/Contents/Resources///ProvisioningTool/adobe_prtk

Mon Jul 31 15:03:34 2017 [INFO] AAMEEUtilities - Launch Process With Task

Mon Jul 31 15:03:34 2017 [INFO] DeploymentManager - The return Code from Provisioning Tool (0).

Mon Jul 31 15:03:34 2017 [INFO] DeploymentManager - Provisioning Tool has successfully UnSerialize the product.

Mon Jul 31 15:03:34 2017 [INFO] DeploymentManager - The install workflow is terminating.

This topic has been closed for replies.
Correct answer rpandita

Hi RobertoFranceschini ,

We have pushed a new update for CCP, can you please update your packager and then create a new package and deploy it.

~Rohit

1 reply

rpandita
rpandita
Inspiring
July 31, 2017

Hi RobertoFranceschini

Please check these links and follow the instructions

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

Error exit code 6, exit code 7 installing Adobe Creative Cloud 

~Rohit

R
RobertoFranceschiniAuthor
Participant
July 31, 2017

Hi, I have gone through these possible solutions before and after your reply. The only one I am missing is reboot in safe mode. I have skipped it because I know that in Sierra this is becoming more delicate and before messing up by installing anything in safe mode I wanted to be sure I am reading all the info in the log.

FYI:

I have moved by Adobe Acrobat DC folder to a renamed folder.

I have checked my PDApp.log and as far as I can see in my log there is nothing about permissions nor info on which specific product has failed.

In fact I was asking in my post how to get more info from the log, maybe I have not looked into all the files. So far I checked ~/Library/Logs/Adobe and ~/Library/Logs/PDApp.log

Anything else?

rpandita
rpanditaCorrect answer
Inspiring
August 25, 2017

Hi RobertoFranceschini ,

We have pushed a new update for CCP, can you please update your packager and then create a new package and deploy it.

~Rohit

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