Inspiring

Answered

Device license install fails repeatedly, return code (26). 32bit All Apps package on 64 bit Windows 7 Enterprise system.

Forum|Forum|10 years ago
January 28, 2016
5 replies
2307 views

Please download the attached file to view this post

This topic is closed to new replies. Start a new post to keep the conversation going.

Correct answer DavidLLevine

This turned out to be a stupid mistake on my part. I assumed, since it's OK to install 32 bit apps on a 64 bit system, that it would be OK to build a 32 bit package. When I built the 64 bit package, the install worked first time on the target machine.

Oops.

DL

Pattie-F

Legend

moved to Deployment for Creative Cloud Team, Enterprise, & CS

DavidLLevineAuthorCorrect answer

Inspiring

This turned out to be a stupid mistake on my part. I assumed, since it's OK to install 32 bit apps on a 64 bit system, that it would be OK to build a 32 bit package. When I built the 64 bit package, the install worked first time on the target machine.

Oops.

DL

C

Chirag Chawla8

Adobe Employee

Hi David ,

Its good that the problem has been sorted out

Cheers!

Chirag

C

Chirag Chawla8

Adobe Employee

Hi David ,

Try removing all the Adobe files from these locations :

Windows :

C:\Program Files (x86)\Common Files\Adobe

C:\Users\(UserName)\AppData\Local\Adobe

Delete all the files in temp :

C:\Users\(UserName)\AppData\Local\temp

try reinstallation of the product.

let me know if it helped

Regards,

Chirag

DavidLLevineAuthor

Inspiring

Hello Chirag,

Thanks so much for your suggestions.

After uninstalling all Adobe products, deleting C:\Program Files (x86)\Common Files\Adobe contents, I ran the Adobe-provided cleaner app. Then I restarted the system and logged on with a new-to-the-system local admin account to run the install.

I did not check C:\Users\(UserName)\AppData\Local\temp. I will do so now and report back.

UPDATE: Install still fails, with same error messages. The (26) error code indicates media trouble, but I've downloaded the package 3 times, the last time directly to the target system.

From PDApp.log file:

01/29/16 10:43:32:728 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 3452 | The return code from the Adobe Installer Process is (26).Stopping the installation process.

01/29/16 10:43:32:728 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 3452 | Media Failed (IDSN11.0)

I will next try to install to a clone of this system that has not had users yet.

I wonder if I should try downloading a 64bit package.

David

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.