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chiranjivcdc
Participant
Nov 19, 2018 12:57 AM UTC
Answered

Device License - Installation Failed - Mac OS

Hi,

We have a device license of Adobe Creative Cloud, and I tried to do a clean install via the 'Creative Cloud Packager'. However, after creating a package (via device license) and trying to install, it prompts an error message after a while saying 'The Installation Failed'. I am running Mac OS v10.14.1. Is there a reason why this is happening or a solution for this?

I've tried installing single applications by building them as separate packages, including Photoshop and Lightroom, which works fine. But when I try to build a package with all the applications, it just fails. Any idea if there is a specific application that is causing this issue?

Thanks!

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chiranjivcdcCorrect answer
Participant
Nov 20, 2018 12:56 AM UTC

It seems that after building packages in batches with several applications, it seemed to work, so was able to download everything, but in a couple of batches.

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2 replies

alisterblack
alisterblack
Inspiring
Nov 19, 2018 2:17 PM UTC

Can you check the PDApp.log?

Troubleshoot Adobe Creative Cloud install issues with log files

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chiranjivcdcAuthorCorrect answer
Participant
Nov 20, 2018 12:56 AM UTC

It seems that after building packages in batches with several applications, it seemed to work, so was able to download everything, but in a couple of batches.

Translate
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