Device license package does not "activate" device. computer still asks for a serial number or to continue the 30 day trial.

Question

Hi have a lab of 36 iMacs in a classroom. I've created a device based deployment package and a device serialization file, after installing the package on 10 computers only 2 have shown up under activated devices on the online console, I've ran the serialization file and restarted the machines, after launching photoshop or Lightroom Adobe update Manager prompts me to continue a 30day trial or i can enter a serial number which i don't have because the package is "device based". I've tried running the "Remove Volume Serial file" and then running the Adobe Serialization file but i still have the same outcome. So far i have only uninstalled the program completely on 1 machine and tried reinstalling the package, But I'm getting the same outcome. Any suggestions?

alisterblack · Answer

Hi,

When you created your device license package did you follow these instructions? https://helpx.adobe.com/creative-cloud/packager/device-based-licenses.html

Note that when logging in to the Creative Cloud Packager you should choose the top option, not the Enterprise option.

When in the Packager you should see the Deployment Pool.

Also note that yesterday there was an outage for a couple of hours which impacted device licenses, if you think that may have impacted you please Contact Customer Care https://helpx.adobe.com/contact.html

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