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timd85339708
timd85339708
Participant
July 7, 2016
Question

Device licensed product asking for adobe ID on Macs

  • July 7, 2016
  • 2 replies
  • 702 views

I have a small deployment of just two devices, so ran the package manager separately on both devices. Everything appeared to be good, then 30 days later it is now complaining about not having valid licenses. I created a new license file from the creative cloud packager, but it only gives .exe files to license products which doesn't help for macs. Also all the instructions just are for windows installs. How do I apply my device license to my Mac installs?

    This topic has been closed for replies.

    2 replies

    alisterblack
    alisterblack
    Inspiring
    July 8, 2016

    If the users have logged in with an Adobe ID with no entitlement that may have caused a problem with the device license.

    alisterblack
    alisterblack
    Inspiring
    July 8, 2016

    Can you check that you have followed the correct method for creating device licenses?

    You should have a Deployment Pool available.

    Create packages with Adobe Creative Cloud for education device licenses

    timd85339708
    timd85339708Author
    Participant
    July 8, 2016

    Yes, that is the exact article I followed originally. I was able to chose my deployment pool successfully when I first installed it. Now it is asking for a username and password again, which it should not be.

    alisterblack
    alisterblack
    Inspiring
    July 8, 2016

    Are the machines online? This is not an offline solution.

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